Communications Support Services

On Access support services offer technical assistance and evolution to keep your system running at optimal efficiency and performance.

On Access Solution Premier Service (SPS) provides a complete protection to ensure Swift PCX Enterprise or On Touch systems and applications are always running at peak capacity. More on Solution Premier Service here.

Office Communication Solutions (Swift PCX Office family) are covered by the Software Maintenance Service (SMS), offering technical support, software corrections and maintenance releases.

Other Countries Communication products are covered by the Software Maintenance Service (SMS) and Software Evolution Service (SES).

* Excluding transport, from time of receipt of the eService Request at the On Access Support Center

Network Support Services

Hardware and software support services for On Access Network products via our Partners:

Remote technical support: 24/7 access to Level 3 technical support, web and phone access to support services, remote diagnostics, software patches

Return to Factory, Advanced Replacement (please see above)

These complement our Partners' offer*, including: direct access to expert technical support, new and improved operating system releases, unlimited access to online resources directly from On Access, and a variety of flexible hardware support options.

*This offer does not replace support delivered via our Partners and is available for purchase via our Partners in a defined set of countries. More on On Access Support Services for Network Products here.