We also integrate and maintain any specific elements you require. You benefit from a tailored communications infrastructure that helps your business evolve into a dynamic enterprise.

Flexibility

From our wide range of customized solutions and off-the-shelf applications, here are some examples of how we can transform your organization.

Offer callers a great service experience with this virtual receptionist, greeting and routing them directly to employees, departments or voicemail. A user-friendly and intuitive interface web interface means that routing can be instantly adapted to evolving business, and voice guides can be easily customized without the need for external technical assistance.

Optimize staff time and decision making in situations where alarm notification is critical.A native and optimized integration with the On Access Swift PCX Enterprise and wireless handsets gives the On Touch Notification Service unique features that meet the requirements of small and medium-sized Enterprises in healthcare, hospitality, industry and education.
Read more details in the brochure

Accelerate customer issue resolution, boost loyalty and streamline employee training and monitoring. The Swift PCX RECORD Suite is a unique solution that offers small and medium-sized businesses complete tracking of customer interactions through voice recording and screen capture, as well as coaching capabilities.

Display business data and contact center statistics in real time. This business monitoring tool helps agents and supervisors quickly identify strengths and weaknesses, establish corrective strategies, thus optimizing efficiency and customer service.

Enrich guests’ experience during their hotel stay by offering communications, advertising, room automation and stay management on a single interface, the award-wining Swift Touch 8082 My IC Phone. Discover more Hospitality solutions.

Improve emergency calls awareness and management within the Enterprise. The Emergency Notification Server enhances reactivity and employee safety both on campus and remotely. It immediately notifies and connects key emergency actors inside the enterprise to the closest public answering points to ensure immediate action.

Improve customer service and performance. Our intelligent call routing application automatically directs callers to the most appropriate employee, ensuring that your clients receive a prompt and helpful response. Watch the Business Contact video.

Expertise

On Access Enterprise is unique for its agile and iterative methodology for software and application development. This flexible, people-orientated process offers customers continuous communication, repeated review and frequent delivery to short timelines.

Rely on experienced consultants during the three main phases of solution customization:

• Specification: we help you define your requirements and design the technical architecture of the solution.
• Development and integration: we customize the solution and integrate it remotely or on site.
• Validation and implementation: we rigorously test the solution so that operation is trouble-free.