Emergency Notification Server

An end-to-end campus emergency communications solution

The Emergency Notification Server (ENS) enables public safety agencies and enterprises to improve building and campus security communications and next-generation emergency call handling. A premises-based software application, ENS addresses emergency call handling, on-site security alerts and localization of emergency calls from an enterprise environment to reach the appropriate public safety dispatch center.

Two packages are available for this solution:

Emergency Notification Server offering full enhanced 911 services

Emergency Notification Server Light Pack offering essential notification services, at a competitive price

ENS is fully integrated with On Touch Suite and swiftPCX™ Enterprise as part of a complete end-to-end, campus emergency communications solution. In addition to the core Emergency Notification Server application and optional modules, On Access offers a comprehensive suite of essential and value-added services: location discovery Swiftts, installation, training, maintenance, building schematics or map displays.

Customer Insight

“I think the ENS solution is so important that it should be included in every VOIP phone system solution. Prior to ENS, we had no idea how often 911 was called and for what reasons. Once we installed the system (...) the notifications went out perfectly and our school personnel felt empowered by having immediate access to this information.”
Marc Epstein, District Technology Director, Great Neck Public Schools

“We like everything about this solution: instant notification to our security staff, ability to bridge or barge a monitored call, ability to record, pre-call announcement warning (ENS has eliminated 95% of mis-dials), detailed event logging, HA-capability… It brings us a sense of confidence. Knowing our employees and clients have the extra ‘safety net’ of notification to 1st responders is very important.”
Jeff Reynolds, AVP-Telecom Engineer IV, Banner Bank

Benefits: Emergency Notification Server

Enterprises can address critical safety objectives with regional support for enhanced 911 (E911 in North America) and 112 (EU) emergency call services

Public safety agencies and enterprises can facilitate building and campus security communications and next-generation emergency call handling

Effective management of the inherent risks and potential liability from employee lawsuits, if an emergency call does not provide the necessary information to first responders

Ensures communications and interoperability requirements for enterprise emergencies

For CIOs

Optimize investments

Leverage telephony infrastructures for alerts and barge-in

Support video surveillance and digital signage integration

Increase flexibility through interoperability with Land Mobile Radios (LMRs)

Comply with emergency regulations: automate and meet 100 percent of E911 (North America) or 112 (EU) requirements

For campus/building public safety command center personnel:

Increase awareness

Silently monitor and record emergency calls

Instantly notify dozens of specified personnel during an emergency call

Improve emergency response with accurate situational data

Comply with emergency regulations

Stay focused on critical decision-making instead of emergency message delivery

Reduce human error and misinformation with an automated solution

Benefits: Emergency Notification Server

Call routing to the correct PSAP (public safety answering point)

Identification of caller location at the PSAP levelO

On-site safety personnel call alerting and notification

Phone and radio

PC desktop alerts and email

Text messages and On Access mini messages

Employee mobility support

Voice recording of all calls (configurable)

Automatically discover the precise location of IP/TDM/analog phones, softphones and wireless phones (8118/8128 VoWLAN phones) as they are added, moved and removed on the corporate network

Maximum calls activity monitoring via the web-based ENS control board

Campus maps display

Call back by PSAP in case of premature call end

One/two-way voice panic button support

Internal safety/emergency call delivery service

High availability

Integration with iNetwork

Compliance with regulatory requirements in the U.S.

ENS answers emergency regulation requirements like: support for multiple devices used by first responders and on-site security personnel using radio system technologies, such as P25 and TETRA. In addition, the services heighten awareness of safety needs around the world.